About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

● Full-Cycle Recruiting: Manage the end-to-end hiring process for all assigned roles, from sourcing and screening to offer negotiation and closing.

● Stakeholder Partnership: Build strong, consultative relationships with hiring managers and other departments to deeply understand their hiring needs, define ideal candidate profiles, and ensure alignment on recruiting strategy.

● Proactive Sourcing: Develop and execute innovative sourcing strategies to build a strong pipeline of passive and active talent, utilizing tools like LinkedIn Recruiter, industry networks, and referral programs.

● Interview & Coordination: Conduct, coordinate, and schedule video call or in-person interviews for candidates with hiring managers, operations leaders, and other stakeholders.

● Role Calibration: Assist in updating and revisiting position profiles based on calibration with Training, Operations, and the changing needs of the business.

● Systems & Data Management: Manage the applicant pipeline in Workday. Perform all necessary administrative duties and record-keeping to ensure all candidate data and information is accurate and up-to-date.

● Offer & Onboarding: Facilitate the pre-boarding process, including extending offer letters, managing negotiations, and initiating and monitoring background checks.

● University Recruiting: Coordinate and implement college/university recruiting initiatives, including attending virtual and in-person career fairs.

● Employer Branding & Networking: Aid public relations in establishing a recognizable "Great Place to Work" reputation. Attend local professional meetings and membership development events to represent the company and build our talent network.      

Required Skills

● Must have at least 1 - 4 years of customer service recruiting experience, preferably in telco, travel or call center environments.
● Experience in high-volume recruiting.
● Demonstrated skills in candidate sourcing, pipeline building, and relationship management.
● Proficient in navigating Applicant Tracking Systems (ATS), ideally Workday.
● Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc.).
● Strong attention to detail, especially in database management and record keeping.
● Excellent written and verbal communication skills.
● Excellent interpersonal and coaching skills with the ability to work with various departments and foster teamwork.
● Ability to work independently and thrive in a fast-paced environment.
● Ability to identify and resolve problems in a timely manner.
● Ability to maintain the highly confidential nature of recruiting/human resources work.
● General knowledge of various employment laws and practices.
● Flexibility in work hours as required to meet the demands of a recruiting deadline.

Schedule
● Full-time, Monday to Friday, 9-hour shifts (9:00 AM – 6:00 PM).
● Hybrid setup, requiring 2 to 3 days on-site per week.

Location

● Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer