About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose 

Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies.   

Additionally, you will be the subject matter expert for ADA and religious accommodations and act as the main point of contact for employees with questions about accommodations.  You will engage in the interactive process and be the liaison to the management team in reviewing accommodation requests for reasonableness.  You will coordinate final determination and parameters of accommodation and communicate as necessary.      

Location 

While this position is expected to start work at home, there is a high likelihood it will return to site in the near future. For this reason, we are only accepting candidates willing to work onsite at the following locations: Columbia, SC, El Paso, Tx, Las Vegas, NV, North Lauderdale, FL or Port Saint Lucie, FL 

Your Responsibilities 

• Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.  

• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate.  

• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.  

• Track all ADA accommodation end dates engaging with employees regarding next steps.  

• Assist with payroll inquiries related to any paid time off policies and procedures.  

• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.  

• Respond to all ADA and Leave inquiries within established SLAs.  

• Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.  

• Support other HR departments as needed, in processing TP Client and Workday ticket volume.   

Qualifications 

• Bachelor’s degree in business or HR Related preferred.  

• Experience supporting call center / contact center environment 

• 2+ years of experience working in Human Resources with an emphasis on Employee Relations and Investigations  

• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.  

• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry.   Partner with appropriate teams to drive resolution.  

• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.  

• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.  

• Excellent communication skills – both verbal and written  

• Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA, Leave of Absence procedures, religious accommodations, and pregnancy accommodations.  

• Ability to do business with an absolute commitment to the TP USA Values.    

Soft Skills 

• Smart and decisive with data 

• Transformational leader 

• Agile Mindset 

• Adaptable 

• Global thinker 

• Innovative and creative 

• Purposeful and impactful 

• A true partner 

• Authentic and connected leader 

• Infinite learner 

• Digitally smart 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer