Teleperformance

Data Center Engineer

Job Locations US-NC-Durham
Requisition ID
2025-68962
Category
Information Technology
Country
United States

Overview

JD_Agent_2024

 

About TP

 

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

 

TP and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

 

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

The Data Center Engineer serves as a subject matter expert in designing, implementing, and troubleshooting complex Cisco-based data center infrastructures. They handle escalated incidents, architect solutions, and lead root cause analysis efforts.

 

 

Qualifications


Cisco ACI Expertise:
•          Deep hands-on experience with APIC, fabric setup, contracts, policies, and multi-site
•          Capable of troubleshooting fabric discovery issues, endpoint learning problems, and L3Out configurations

 

Routing & Switching (Advanced):
•          Strong knowledge and hands-on with OSPF, BGP, route maps, redistribution, and peering
•          Experience designing and implementing high-availability networks and failover scenarios
          

Cisco Nexus Deep-Dive:
•          Expertise with NX-OS, vPC, FabricPath, VXLAN, EVPN
•          Configuration and troubleshooting of Nexus 2k/5k/7k/9k

 

Storage Networking:
•          Proficient in Fibre Channel switching, SAN routing, MDS switches
•          Integrating storage systems (NetApp, EMC, Pure) with Cisco networking

 

Automation & Scripting:
•          Experience with Python, Ansible, or Terraform for data center automation
•          Working knowledge of REST APIs (especially ACI APIs)

 

Troubleshooting & Design:
•          Advanced packet-level analysis with Wireshark or Cisco tools
•          Leads problem management, performs RCA (root cause analysis) for recurring issues
•          Participates in data center design, migrations, and upgrades

 

Cross-Team Leadership:
•          Works with storage, compute, and security teams for end-to-end solutions
•          Mentors L2 engineers, contributes to knowledge base and SOPs

Certifications (Preferred):
•          Cisco CCNP Data Center or CCIE Data Center (or equivalent)
•          Specialist-level ACI certifications (DCACI, DCID)rs

 

 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

TP is an Equal Opportunity Employer

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