About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

A seasoned leadership role responsible for driving end-to-end delivery of complex contact center transformation projects. This includes managing cross-functional teams through all project phases — from initiation to closure — with a strong emphasis on scope control, quality assurance, and timely execution.

This position is 25-75% hybrid depending on the season and business need. Please expect partial work at home and partial onsite in Plano, TX.

Your Responsibilities

• Leading project delivery for medium to large-scale contact center platform deployments, including integrations, migrations, and customizations.
• Acting as the primary client interface, facilitating governance through steering committees, risk reviews, and status updates.
• Overseeing milestone tracking and billing alignment with contract terms, ensuring timely invoicing through coordination with finance.
• Managing internal team assignments, identifying resource gaps, and supporting onboarding for new roles.
• Maintaining comprehensive documentation and reporting.

Qualifications

• 7+ years of project management experience in IT or customer experience domains.
• Proven ability to manage both delivery execution and commercial aspects (invoicing, forecasting, and change control).
• Strong stakeholder management, communication, and presentation skills.
• Knowledge on contact center technologies such as Genesys Cloud, Cisco, or Sprinklr is a strong advantage.
• Certification in PMP, PRINCE2, or equivalent is a strong advantage.
• Solid understanding of Agile and hybrid project methodologies.

TP Leadership Skills

• Emotional Intelligence      
• Self-Awareness 
• Self-Management 
• Empathy 
• Knowledge 
• TP Processes (for internal only) 
• Call Center Acumen 
• Supervisor Role Understanding
• Technology 
• Microsoft Office 
• Problem Solving 
• Problem Solving & Critical Thinking 
• Analytical Thinking 
• Interpersonal Skills 
• Assertive Communication 
• Active Listening 
• Leadership Skills       
• Feedback 
• Achievement orientation 
• Goals establishment 
• Follow up 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer