Global Manager of Public Relations

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

Purpose

The Global Manager of Public Relations is responsible for the successfully advancing day-to-day execution of our PR program supporting awareness and understanding of Teleperformance (TP) to our global and U.S. clients and other stakeholders.

Reporting to TP’s Global Vice President of Public Relations, this role will work closely with members of the Global Marketing team (social media, content developers and internal communications and more), the U.S. marketing team, our PR agency and leadership supporting key lines of business and verticals, to help raise awareness and understanding of Teleperformance services, solutions and operations both in the U.S. and globally.

The Global Manager of Public Relations will help research, develop and track effectiveness of a variety of external communications tactics to generate U.S. and global media stories and awards that successfully drive brand awareness and support TP’s reputation. This role will also work in close collaboration across TP Marketing Communications teams – global and regionally – to amplify media placements across additional external and internal marketing channels to help advance our narrative.

This position is 100% work at home.

Your Responsibilities

• Act as an internal journalist, uncovering and developing newsworthy press announcements supporting awareness of Teleperformance’s digital transformation. Take ownership to identify content that matters and resonates with the target audience, distilling complex concepts into easily digestible and clear messaging.
• Research and maintain calendar of major award opportunities, and coordination award nominations to help advance TP’s digital transformation narrative.
• Collaborate with PR agency and TP subject matter experts to identify and define 90-day communication calendar; continually prioritize initiatives and allocate resources accordingly. Act as liaison between subject matter experts and PR agencies to help shape storylines and content that successfully engages media and generates coverage. 
• Partner collaboratively with members of the global and regional Marketing teams to successfully integrated and amplify PR activities across regions and owned Teleperformance marketing channels.
• Measure effectiveness using data to inform decisions and quickly drive improvements
• Monitor, track and report PR campaign performance, test results/learnings, data insights, etc.
• Serve as back-up crisis communications support for Global Vice President of Public Relations.

Qualifications

• Bachelor’s degree in communications, public relations, journalism, English, or related field.
• Minimum 5 years of B2B communications experience in a direct public relations role, either in-house (corporate) or agency setting. 
• Strong news writing and reporting skills. Extensive news writing experience is essential.
• Working knowledge and experience with U.S. media relations strategies and tactics that produce earned media results.
• The ability to collaborate in a highly matrixed organization with various partners and stakeholders across the business to ensure timely and consistent messaging and outcomes.
• Familiarity using PR distribution, monitoring and measurement platforms, and producing related reporting.
• Strong organizational skills and an impeccable eye for detail.
• Ability to manage rapidly shifting priorities and timelines.
• Possess flexibility and be comfortable working and managing through ambiguity.
• The ability to communicate critical and actionable insights.
• The ability to own process/project end-to-end, take initiative, and leverage problem solving skills to connect the task to the outcome that needs to be achieved.
• The ability to thrive in an autonomous, fast-paced environment.
• Exhibit executive presence to influence decisions around message content, positioning, and delivery.
• Full professional proficiency of U.S. English.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer